Role Summary/Purpose
The Emerson (A&C) Commercial Support team provides services to Emerson (A&C) that enable them to attract and serve customers faster, with better quality. This includes a variety of responsibilities, including but not limited to quoting, order entry, resolving customer inquiries/issues, etc.
Essential Responsibilities
- Accurately input orders from internal or external customers into Salesforce and/or other systems platforms
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- Effectively retrieve, open, validate customer purchase orders prior to inputting in the Salesforce platform
- Perform timely requests to include processing returning material authorizations, credit and debit memo’s, address corrections and other customer inquires
- Support software fulfillment to ensure customer receipt of software via licensing platforms
- Support hardware fulfillment as it relates to communicating with customer the expected shipping dates and expedited order solutions
- Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services
- Perform customer related financial transactions such as credit and debit memo’s per operating policies and procedures
- Respond to inquiries from various businesses in a timely manner in a solution orientated mindset & manner
- Ability to resolve multiple customer facing inquiries from various mediums such as telephones, email and chat
- Able to perform in fast paced customer centric environment
- Navigate effectively within multiple tools, receivable systems and internal processes to deliver accurate and timely deliverables (SAP, Oracle, Salesforce, etc.)
- Other tasks assigned by Manager or applicable leadership
Qualifications/Requirements
High School Diploma / GED from an accredited school or institution
Fluent in English and very good knowledge of Italian
Desired Characteristics
- Strong organizational skills with ability to multi-task
- Ability to work effectively within cross functional teams and navigate through a global regional matrix structure and help achieve results in timely manner when answers are coming from different country
- Customer focused, commercial skills and professionalism to interact with internal and external customer
- Strong written and verbal communication skills
- Strong interpersonal and problem-solving skills – coordination role
- Computer proficiency (Microsoft Office Programs)
- Self- starter – excited and willing to be start of a “startup” division of commercial operations
- Able to work without direct supervision and having “can do” attitude
- Flexible, self-motivated, and enthusiastic in local language
- 1 year experience using Salesforce or similar CRMs preferred
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